Privacy Policy
Last Updated: 13 Apr 2026
Introduction
Kintsugi Physiocare (“we”, “us”, or “our”) is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.
This Privacy Policy explains how we collect, use, disclose, and protect the personal data you provide when you visit our website, book mobile physiotherapy sessions, rent shared therapy spaces, contact us via WhatsApp or Instagram, or interact with our services.
By using our website or services, you consent to the practices described in this policy.
Information We Collect
We may collect the following types of personal data:
- Contact Information: Name, phone number, email address, residential or preferred location address.
- Health-Related Information: Details about your injury, condition, medical history, or rehabilitation goals (only what is necessary for safe and effective physiotherapy).
- Booking & Service Data: Appointment times, session notes, shared-space, and payment details (processed securely via third-party providers).
- Technical Data: IP address, browser type, device information, and cookies when you visit our website.
- Marketing & Community Data: Preferences for newsletters, workshop registrations, or Instagram interactions.
We only collect what is necessary to deliver our physiotherapy services.
How We Use Your Personal Data
We use your data to:
- Provide and personalise mobile physiotherapy sessions and shared therapy space bookings
- Communicate with you about appointments, treatment plans, and follow-up care
- Improve our services and send relevant wellness tips (only with your consent)
- Process payments and maintain accurate records
- Comply with legal and regulatory requirements (e.g., PDPA, healthcare guidelines)
- Analyse website usage to enhance user experience
How We Share Your Personal Data
We do not sell your personal data. We may share it only in these limited situations:
- With our licensed physiotherapists and authorised staff who need it to deliver care
- With trusted third-party service providers (e.g., clinic management system, payment gateways, secure cloud storage) under strict confidentiality agreements
- With other healthcare professionals (e.g. doctors or specialists) involved in your care, but only with your explicit consent
- When required by law (e.g., to authorised regulatory bodies)
All third parties are contractually bound to protect your data to the same high standard.
Cookies and Website Tracking
Our website uses essential cookies to enable booking forms and session functionality. We may also use analytics cookies (e.g., Google Analytics) to understand how visitors use the site. You can manage cookie preferences through your browser settings at any time
Your Rights Under PDPA
You have the right to:
- Access and correct your personal data
- Withdraw consent for any collection, use, or disclosure
- Request deletion of your data (subject to legal obligations)
To exercise any of these rights, simply email us at enquiries@kintsugiphysiocare.sg
Data Security
We implement reasonable security measures (encryption, access controls, secure servers) to protect your personal data.
Data Retention
We keep your personal data only for as long as necessary to provide our services and meet legal requirements. Health-related records are retained in line with healthcare regulations.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the “Last Updated” date. We encourage you to review it periodically.
Contact
If you have any questions or concerns about this Privacy Policy or how we handle your data, please email us at enquiries@kintsugiphysiocare.sg